Contact Us
We'd Love to Hear From You 💛
Whether you have a question about your order, need help choosing the perfect gift, or simply want to say hello, we're here to help.
At Cherished Moments, every gift is created with love and care, and we're committed to providing friendly, personal customer service.
Customer Support
📧 Email
support@cherishedmoments.com.au
We aim to respond to all enquiries within 1 business day.
Business Hours
Monday – Friday
9:00 am – 5:00 pm (AEST)
Closed on weekends and Australian public holidays.
Frequently Asked Questions
Need a quick answer?
Visit our FAQs page for information about:
- Shipping & Delivery
- Returns & Refunds
- Gift Boxes
- Order Tracking
- Product Care
Need Help With Your Order?
Please include the following when contacting us:
- Your order number
- Your full name
- A brief description of your enquiry
This helps us assist you as quickly as possible.
Thank You
Thank you for choosing Cherished Moments.
We appreciate every order and look forward to helping you create meaningful gifts that will be treasured for years to come.