Shipping policy
Shipping Information
At Cherished Moments, every order is carefully prepared, quality checked, and beautifully packaged before it leaves us.
We understand that many of our products are purchased as meaningful gifts, so we take great care to ensure they arrive safely and beautifully presented.
Processing Time
Orders are typically processed within 1–3 business days.
During peak periods such as Christmas, Mother's Day, Valentine's Day, Father's Day and other major gifting occasions, processing times may be slightly longer.
You'll receive a shipping confirmation email with tracking details once your order has been dispatched.
Australian Shipping
We proudly ship Australia-wide.
Standard Shipping
Estimated delivery:
2–8 business days
Express Shipping
Estimated delivery:
1–3 business days
Delivery timeframes are estimates only and may vary depending on your location and Australia Post delivery schedules.
International Shipping
We ship to selected international destinations.
Delivery times vary by country but generally range from 7–21 business days.
Please note that international customers are responsible for any customs duties, taxes or import charges imposed by their country.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking information so you can follow your parcel's journey.
Shipping Delays
While we do everything possible to dispatch orders promptly, occasional delays can occur due to weather events, public holidays, courier delays or other circumstances outside our control.
We appreciate your patience and understanding should this occur.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
If you notice an error, contact us as soon as possible at:
support@cherishedmoments.com.au
If your order has not yet been dispatched, we'll do our best to update your address.
Unfortunately, we cannot guarantee changes once an order has been shipped.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We'll work closely with the shipping carrier to investigate and resolve the issue.
Questions?
If you have any questions about shipping or your order, we're always happy to help.